Skip to content

Privacy Policy

Effective Date: April 29, 2025

Hamachi AI, Inc. ("Hamachi") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our AI-powered communication platform and related services (collectively, the "Services"). By using Hamachi, you consent to the practices described in this policy.   

1. Information We Collect

We collect the following information:

  • Email Addresses: Your email address is collected when you register for an account and is used for communication, account management, and service updates.
  • Uploaded Messages: We collect and process the content of messages you input into the platform to generate email drafts, provide summarization, and improve personalized outputs.
  • Email Content (for summarization and drafting): When you integrate Hamachi with your email client, we may access and process the content of your emails to provide features such as summarization and draft generation.
  • Usage Analytics: We collect data on how you interact with our Services, such as the features you use, the frequency of your use, the time you spend on different aspects of the platform, and other usage patterns. This data helps us understand how users engage with Hamachi and improve the user experience.
  • Cookie Data: We use cookies and similar tracking technologies to collect information about your browsing activity on our website and through our Services. This may include your IP address, browser type, operating system, referring URLs, and pages visited. We use essential cookies for the functionality of the Services and analytics cookies to understand user behavior. 

We collect this information directly from you when you register and use the Services, and automatically through cookies and analytics tools as you interact with our platform.


2. How We Use Your Data

We use your data for the following purposes, based on our legitimate interests in providing and improving the Services and, where applicable, your consent:

  • Generate Email Content and Drafts: We process your uploaded messages and email content to power our AI models and provide you with relevant and helpful email drafts.
  • Improve our AI Models: We analyze aggregated, anonymized, and de-identified content to train and improve our AI models and enhance the capabilities of the platform. Hamachi does not intentionally use identifiable personal content for public model training or transfer such content to third parties for independent model development. We implement commercially reasonable safeguards to prevent such use. We do not use individual user email content to generate bots or outputs for other users.
  • Provide, Secure, and Improve our Services: We use your data to deliver the Services to you, ensure the security and stability of our platform, troubleshoot issues, and continuously improve the functionality and user experience.
  • Support Customer Service and Onboarding: We use your email address and usage data to respond to your inquiries, provide technical support, offer onboarding assistance, and communicate important service-related information.

We will only use your personal data for the purposes disclosed in this Privacy Policy.

3. Sharing with Third Parties

We share certain categories of your data with trusted third-party service providers who assist us in providing, securing, and improving our Services. We implement measures to redact Personally Identifiable Information (PII) from your content where feasible before sharing it. 

We have data processing agreements in place with these third-party providers that include obligations regarding data security and confidentiality consistent with applicable data protection laws.

Data Sharing with Sponsors:

As part of your acceptance of our Terms of Service, you consent to the sharing of limited personal information with sponsors when you interact with sponsor-provided bots or content through Hamachi.

We may share the following with sponsors:

  • Your name and/or email address;
  • Confirmation of your subscription or engagement with sponsor bots;
  • Aggregate or anonymized usage statistics related to sponsor content interaction.


Sponsors may use this information to analyze advisor engagement, improve their educational and content offerings, and communicate with advisors regarding insights, updates, or tools related to the sponsor’s area of expertise.

Sponsors are contractually obligated to use shared information exclusively for defined engagement, educational, and communication purposes, and in compliance with applicable data protection laws.

4. Data Security

We employ industry-standard encryption methods (both in transit and at rest), automated PII redaction techniques, access controls, and regular security assessments to protect your information from unauthorized access, use, or disclosure. We also implement organizational measures such as employee training on data security best practices. While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security. In the event of a data breach involving personal data, we will assess the impact, notify affected users in accordance with applicable law, and take appropriate remedial actions.  

5. Your Rights

Depending on your location and applicable data protection laws, you may have certain rights regarding your personal data. These rights may include:   

  • Request Deletion: You may request the deletion of summaries or non-essential content we have stored that is directly linked to your account.
  • Request Logs (Enterprise Clients): Enterprise clients may request access to certain system logs related to their account, subject to our approval and verification procedures.
  • Decline Use of Optional Cookies or Trackers: You can manage your preferences regarding non-essential cookies and tracking technologies through your browser settings or our cookie consent banner (if applicable).
  • Right to Access: You may have the right to request access to the personal data we hold about you.
  • Right to Rectification: You may have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
  • Right to Restrict Processing: You may have the right to request that we restrict the processing of your personal data in certain circumstances.
  • Right to Data Portability: You may have the right to receive a copy of your personal data in a structured, commonly used, and machine-readable format.
  • Right to Object: You may have the right to object to the processing of your personal data in certain circumstances.
You may exercise these rights by contacting us at info@hamachi.ai. We will verify your identity before fulfilling your request.

You may not directly export your full data history or view or edit system-stored logs or metadata unless explicitly authorized under enterprise terms. Our stored content is generally limited to summarized or derived forms necessary for the functionality of the Services, and we typically do not retain raw message bodies indefinitely.

6. Cookies and Analytics

We use essential cookies for the functionality of our Services, and analytics and marketing cookies (such as Google Analytics, HubSpot) to better understand user behavior and improve your experience. You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may impact the functionality of the Services.

7. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our data practices or legal requirements. We will notify you of any material changes by sending an email to the primary email address associated with your account or by providing a prominent in-app notification or notice on our website. The date of the latest revision will be indicated at the beginning of this policy. Your continued use of the Services after the effective date of any such changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this policy periodically for any updates.   

8. Data Retention

We will retain your personal data for as long as necessary to provide you with the Services, comply with our legal obligations, resolve disputes, and enforce our agreements. Our data retention periods may vary depending on the type of data and the purpose for which it was collected. 

9. Contact

If you have any questions about this Privacy Policy or our data practices, or if you wish to exercise your data rights, please contact us at:

Email: info@hamachi.ai