Skip to content

Terms of Service

Hamachi AI, Inc. Terms of Service

Effective Date: April 26, 2025

1. Introduction

Welcome to Hamachi AI, Inc. ("Hamachi"). These Terms of Service ("Terms") govern your use of our AI-powered communication platform, including but not limited to any browser extensions, email client integrations, APIs, and any related software or services provided by Hamachi (collectively, the "Services"). By accessing or using Hamachi, you agree to be bound by these Terms.

2. Eligibility and User Types

Hamachi is intended for use by financial advisors, wholesalers, compliance officers, marketing teams, asset managers, RIAs, and their assistants (collectively, "Financial Professionals"). Users must be at least 18 years old and possess the authority to use the platform on behalf of their firm and to bind the firm to these Terms. By using the Services on behalf of a firm, you represent and warrant that you have such authority.

3. Account Types and Payment Terms

We offer free, Pro, Enterprise, and Sponsor subscription tiers. Subscriptions are available on a monthly or annual basis and will automatically renew for the same term unless you cancel your subscription prior to the end of the then-current term.

  • Monthly subscriptions may be canceled at any time, with cancellation effective at the end of the then-current billing cycle. No refunds or prorated refunds will be provided for partial months.
  • Annual subscriptions may be canceled for cause by you at any time. "Cause" shall include a material breach of these Terms by Hamachi or a material failure of the Services to perform substantially as represented. In the event of cancellation for cause, you may be eligible for a prorated refund of any prepaid fees for the unused portion of the subscription. Annual subscriptions may be canceled without cause at the time of renewal. No refunds or prorated refunds will be provided for cancellations without cause during the annual term.

Subscription fees are subject to change upon thirty (30) days' prior written notice to you. Payments will be processed through our third-party payment processor, and your payment obligations are subject to their terms of service. You are responsible for providing complete and accurate billing information and for notifying us of any changes to your payment method.

4. Product Use

Hamachi is an AI-powered assistant integrated into Gmail, Outlook, and other platforms. It assists Financial Professionals in drafting professional email content. It is critical to understand that Hamachi does not guarantee that any content generated is compliant with FINRA, SEC, or other applicable regulatory standards. The ultimate responsibility for ensuring compliance rests with the user. A qualified human professional must review and approve any message prior to sending.

AI-Generated Content & User Responsibility

Hamachi provides tools that assist users in drafting messages using artificial intelligence (“AI”), including models and data sources provided by third-party services. While these tools are designed to produce professional, brand-aligned, and compliance-aware content, Hamachi does not warrant the accuracy, completeness, or regulatory compliance of any AI-generated output with all applicable regulatory standards. Our AI models are trained on a variety of professional and publicly available data sources.

Users are solely responsible for exercising professional judgment and independently verifying, editing, and approving all content before it is sent to any third party, including clients, prospects, or colleagues. By using Hamachi, users acknowledge and agree that:

  • Any content drafted with AI assistance must be manually reviewed and verified by a qualified human professional.
  • The user has final authority over the accuracy, appropriateness, and regulatory compliance of all sent communications.
  • AI-generated content should not be considered financial, legal, or compliance advice and is not a substitute for professional review.

5. Content Ownership and Licensing

Hamachi owns all proprietary AI bots, templates, and models created and provided through the platform. Users may customize existing bots or create new bots using the platform's features. You retain ownership of the specific prompts and inputs you provide to the AI. By customizing or creating new bots, you grant Hamachi a non-exclusive, royalty-free, worldwide, perpetual license to use, reproduce, modify, adapt, publish, translate, distribute, and display such customizations solely for our internal purposes, including research, development, and improvement of the Services.

For Enterprise clients, a private/custom bot mode may be available under a separate enterprise agreement, wherein custom bots created by the client will not be used for general model training or public deployment by Hamachi.

Hamachi does not claim ownership of your email messages or the specific content you input into the Services and does not use your individual client communications to generate bots or content for other users. We reserve the right to use only aggregated, anonymized, and de-identified content (excluding Personally Identifiable Information or "PII") to improve our models and the Services, as further detailed in our Privacy Policy.

6. AI Model Improvement and Data Safeguards

By using the Services, you acknowledge that Hamachi may use aggregated, anonymized, and de-identified user content to improve its AI models and enhance the Services. Hamachi does not intentionally use identifiable personal content for public model training or transfer such content to third parties for independent model development. Hamachi implements commercially reasonable safeguards to prevent such use.

7. Sponsor Content Access and Data Sharing

By using the Services, you acknowledge and agree that if you subscribe to, access, or interact with sponsor-provided bots, content, or features within Hamachi, Hamachi may share limited personal information with the applicable sponsor.

This information may include:

  • Your name and/or email address;
  • Your engagement with sponsor bots (e.g., subscription status, usage frequency);
  • Aggregate or de-identified statistics related to your use of sponsor content.

Sponsors may use this information to understand advisor engagement trends, improve their content offerings, or communicate with you regarding insights, updates, or related sponsor content, consistent with Hamachi's platform purpose. Sponsors are contractually obligated to use such information solely for these permitted purposes and not for unrelated marketing.

8. Prohibited Use

You agree not to:

  • Use Hamachi for spam, phishing, fraud, or other illegal or unlawful purposes, including but not limited to insider trading or market manipulation.
  • Misrepresent the source or authorship of generated content.
  • Attempt to extract proprietary data, algorithms, or underlying models of the Services, or engage in reverse engineering or any attempt to discover the source code of the Services.
  • Use the Services in a manner that interferes with or disrupts the integrity or performance of the Services or the servers and networks connected to the Services.
  • Use the Services in a way that violates the rights of any third party.

9. Termination

We may suspend or terminate your access to the Services at our discretion, with or without cause, including but not limited to non-payment of fees or misuse of the Services in violation of these Terms.

You may cancel your subscription at any time in accordance with the terms applicable to your subscription tier as outlined in Section 3. To cancel, please follow the cancellation procedures provided within your account settings or contact our support team. Upon termination, your right to access and use the Services will immediately cease, and we may retain your data in accordance with our data retention policies as described in our Privacy Policy.

10. Disclaimers

THE SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS. HAMACHI DISCLAIMS ALL WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING OUT OF COURSE OF DEALING OR USAGE OF TRADE. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE OF HARMFUL COMPONENTS.

ANY CONTENT GENERATED BY THE AI THROUGH THE SERVICES IS PROVIDED FOR ASSISTANCE ONLY AND IS NOT INTENDED AS INVESTMENT ADVICE OR A SUBSTITUTE FOR THOROUGH LEGAL, FINANCIAL, OR REGULATORY REVIEW BY QUALIFIED PROFESSIONALS. HAMACHI DOES NOT GUARANTEE ANY SPECIFIC OUTCOMES OR RESULTS FROM THE USE OF THE SERVICES.
 

11. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL HAMACHI AI, INC., NOR ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUPPLIERS, OR LICENSORS, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING, WITHOUT LIMITATION, DAMAGES FOR LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES) ARISING OUT OF OR RELATING TO YOUR ACCESS TO OR USE OF, OR INABILITY TO ACCESS OR USE, THE SERVICES, WHETHER BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), STATUTE, OR ANY OTHER LEGAL THEORY, EVEN IF HAMACHI HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL HAMACHI'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES EXCEED THE AMOUNT YOU PAID TO HAMACHI FOR THE SERVICES IN THE TWELVE (12) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE LIABILITY. 

12. Governing Law and Venue

These Terms shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles. The exclusive venue for any legal action or proceeding arising out of or relating to these Terms shall be in the state and federal courts located in San Diego County, California, and each party irrevocably submits to the jurisdiction of such courts. 

13. Modifications to Terms

Hamachi reserves the right to modify or update these Terms at any time. We will provide notice of any material changes by posting the updated Terms on our website or by email to your registered email address. Your continued use of the Services after the effective date of any such changes constitutes your acceptance of the revised Terms. It is your responsibility to review the Terms periodically for any updates or changes. 

14. Contact

If you have any questions about these Terms or the Services, please contact us by email at: info@hamachi.ai

By using Hamachi, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.